Bellman PositionPosition: BellmanDepartment: Operations/BellstandPrimary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)Smile, greet and welcome guestLoad and unload luggage from bell cartAccompany guest to roomExplain hotel amenities to guestSecondary Responsibilities:Answer bellstand telephoneMake room deliveries when necessaryObtain transportation for guestMaintain room key controlShoe Shine and pickup/deliveryNormal Working Hours: (Shift, days)40 hours per weekNeed to be available nights, weekends, and holidaysMust be available for overtime when neededSubject to winter lay-offPast Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)Prior hotel experience preferredEducational Requirements: (Degree/Certification, highest required/preferred, field of study)High School Diploma or G.E.D.Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)Must be able to speak plainly and comfortably to guestAble to speak clearly over the phoneTechnical Requirements:Must be able to learn layout of the hotel and location of all amenitiesDrivers license requiredPhysical Requirements:Location of Work: Indoors HeatedOutdoors Below Ground Temp. FluctuationsElevated AreasPersonal Protec. Equip. ReqWork Postures: Standing, Sitting, Walking, Climbing, Bending/Stooping, Overhead Reaching, Arm/Hand Movement, Hand/Eye CoordinationOther (Define): Horizontal LiftLifting Requirements: 10 lbs. or less
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